Returns & 60-Day Guarantee

Our 60-Day Money-Back Guarantee

Feed Nuzzelle to your pet every day for 60 days. If your pet is no easier to live with, email us at hello@nuzzelle.com within 60 days of delivery and we will refund your order in full. You do not need to ship anything back — not even a half-empty bag.

We ask for two things: that you actually used the product daily, and that you tell us what happened. That feedback is how we improve the formula.

How to request a refund

Email hello@nuzzelle.com with your order number.
Tell us briefly how your pet responded.
We confirm within 2 business days and issue the refund to your original payment method.

Refunds are processed within 5 business days of approval. Depending on your bank, it may take an additional 5–10 business days for the funds to appear on your statement.

Damaged, incorrect, or missing items

If your order arrives damaged or incorrect, email hello@nuzzelle.com with a photo within 14 days of delivery. We will send a replacement at no cost to you — no return required.

Cancellations and changes

Orders are sent to fulfillment quickly. If you need to change or cancel an order, email us within 12 hours of placing it and we will do our best to catch it before it ships. Once shipped, the 60-day guarantee above applies.

Subscriptions

If you are on a recurring plan, you may skip, pause, or cancel at any time from your account or by emailing hello@nuzzelle.com. Cancellations take effect on the next billing cycle; we do not charge cancellation fees.

Exceptions

The guarantee covers one purchase per household. Bulk or wholesale orders are excluded. We reserve the right to decline refund requests where there is evidence of abuse.